Services
Our services portfolio is crafted around common IT needs of healthcare organizations. With that being said, we are experienced and creative about tailoring existing services and building from our collective experience to address your specific needs and circumstances. Click on the service offering below to see details:
We provide outside perspectives, executive education, unbiased advice and facilitation of management decision-making related to a healthcare organization’s IT direction, vendor strategy, EMR plans, cost structure and/or organization. Often the need for such services is triggered by business events such as a merger or divestiture, the arrival of new Executive team members, the desire to meet goals for ARRA stimulus funding and the need to support quality and service improvement goals (e.g., Baldrige, Lean, 6 Sigma, patient throughput, etc). Specifically, our services include:
• Strategic Planning & Visioning
• System Selection & Procurement
• IT Performance Assessment
• Outsourcing Feasibility, Planning & Procurement
• Unique IT Capability Commericalization Feasibility & Planning
We provide advisory services to enhance the effectiveness (quality and value) of an organization’s IT function. Our clients are faced with an increased demand of implementing and supporting complex clinical, business and IT infrastructure initiatives. Having the appropriate program management processes, effective monitoring and communication mechanisms, sound disaster recovery capabilities, structured IT Service Management processes and on-going staff education program is essential to harvesting the value of our clients’ substantial IT capital investments. Specifically, our services include:
• IT Effectiveness Enhancement
• Project Management Office Jumpstart
• Demand & Portfolio Management Optimization
• IT Service Management (ITSM)/ITIL Implementation
We have in-depth, hands-on experience assisting clients implement IT solutions and enhance operational processes supported by new technologies. Our holistic focus on the people, process and technology aspects of an IT-enabled initiative ensures that clients will reap the value from their investments. We have expertise with various industry products (Epic, Cerner, Meditech, McKesson, GE, Siemens) and technologies, capitalize on vendor’s tool-kits and methods and objectively represent our clients’ needs. Additionally, we realize that it in our clients’ best interest to build their internal capability, get on the ‘road to self-sufficiency’ and reduce their dependence on outside expertise. Specifically, our services include:
• Clinical System Implementation & Support
• Process and Workflow Design & Implementation
• Project & Program Management
• IT Infrastructure Planning, Implementation & Support
• Executive/CIO
• Clinical
• Technology & Infrastructure
• Physician Service Organization

