We provide outside perspectives, executive education, unbiased advice and facilitation of management decision-making related to a healthcare organization’s IT direction, vendor strategy, EMR plans, cost structure and/or organization.  Often the need for such services is triggered by business events such as a merger or divestiture, the arrival of new Executive team members, the desire to meet goals for ARRA stimulus funding and the need to support quality and service improvement goals (e.g., Baldrige, Lean, 6 Sigma, patient throughput, etc). Specifically, our services include:

•  Strategic Planning & Visioning
•  System Selection & Procurement
•  IT Performance Assessment
•  Outsourcing Feasibility, Planning & Procurement
•  Unique IT Capability Commericalization Feasibility & Planning

We provide advisory services to enhance the effectiveness (quality and value) of an organization’s IT function.  Our clients are faced with an increased demand of implementing and supporting complex clinical, business and IT infrastructure initiatives.  Having the appropriate program management processes, effective monitoring and communication mechanisms, sound disaster recovery capabilities, structured IT Service Management processes and on-going staff education program is essential to harvesting the value of our clients’ substantial IT capital investments. Specifically, our services include:

•  IT Effectiveness Enhancement
•  Project Management Office Jumpstart
•  Demand & Portfolio Management Optimization
•  IT Service Management (ITSM)/ITIL Implementation

We have in-depth, hands-on experience assisting clients implement IT solutions and enhance operational processes supported by new technologies.  Our holistic focus on the people, process and technology aspects of an IT-enabled initiative ensures that clients will reap the value from their investments.  We have expertise with various industry products (Epic, Cerner, Meditech, McKesson, GE, Siemens) and technologies, capitalize on vendor’s tool-kits and methods and objectively represent our clients’ needs.  Additionally, we realize that it in our clients’ best interest to build their internal capability,  get on the ‘road to self-sufficiency’ and reduce their dependence on outside expertise. Specifically, our services include:

• Clinical System Implementation & Support
•  Process and Workflow Design & Implementation
•  Project & Program Management
•  IT Infrastructure Planning, Implementation & Support

From time-to-time our clients have a need to fill operational positions on an interim basis in order to immediately address a critical role while a permanent candidate is recruited  or to bring deep expertise into the organization while a future course of action is determined.  In addition to our staff, we have a large network of partners that have supported roles such as Interim CIO, CTO, PMO Director, Program Director and Clinical Informatics Director.  In addition to providing interim leadership, we assist in defining the criteria for candidate recruitment and assist in the recruiting process. Specifically, our services include:

• Executive/CIO
•  Clinical
• Technology & Infrastructure
• Physician Service Organization